Returns & Refunds

1. Our Return Promise

We want you to love every item you purchase from Stay Supply Co. If something isn't right, we offer returns within 30 days of delivery for items in their original, unused condition with packaging intact.

This policy applies to all products unless explicitly marked as "Final Sale" on the product page.

2. Eligibility Requirements

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging with tags and accessories included.

Items that show signs of use, damage caused by the customer, or are missing original components may not be eligible for a full refund.

Bundled products must be returned as a complete set — partial returns of bundles are not accepted.

3. Non-Returnable Items

The following items cannot be returned for hygiene or safety reasons: personal care products, opened electronics accessories, items marked as "Final Sale," and gift cards.

4. How to Initiate a Return

To start a return, contact our support team through the Contact page with your order number and the reason for your return. We'll respond within 1–2 business days with a return authorization and instructions.

Please do not send items back without first requesting a return authorization, as unauthorized returns may not be processed.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item shipped). In such cases, we will cover the full cost of return shipping.

We recommend using a trackable shipping service, as we cannot guarantee receipt of items sent without tracking.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed to the original payment method within 5–10 business days.

Shipping costs from the original order are non-refundable unless the return is due to our error.

7. Exchanges

If you need to exchange an item for a different variant, size, or product, the fastest way is to return the original item for a refund and place a new order for the desired item.

This ensures the fastest possible turnaround and prevents stock from selling out while your exchange is in transit.

8. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping if required.

9. Order Cancellations

Orders can be cancelled free of charge if the request is received before the order has been shipped (typically within 1 business day of placing the order). Once an order has shipped, it must be processed as a return.

10. Questions?

If you have any questions about our return policy, please reach out through our Contact page and our team will be happy to help.