Privacy Policy

1. Introduction

At Stay Supply Co. ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile applications, or purchase our products (collectively, the "Services").

This policy applies to all users of our Services. By using our Services, you consent to the practices described in this policy.

2. Information We Collect

Personal Information you provide: When you create an account, place an order, or contact us, we collect your name, email address, shipping and billing address, phone number, and payment details (processed securely via Stripe; we do not store full card numbers).

Order Information: Details of products purchased, order history, transaction amounts, and promotional codes used.

Usage Data: We automatically collect information about how you interact with our Services, including your IP address, browser type, device identifiers, pages viewed, and referring URLs.

Local Storage: We use browser localStorage to remember your shopping cart, wishlist, and recently viewed products across sessions.

3. How We Use Your Information

To process and fulfill your orders, including shipping and returns.

To communicate with you about your account, orders, and customer support requests.

To personalize your shopping experience, including product recommendations and recently viewed items.

To send promotional emails and offers (you can opt out at any time).

To detect, prevent, and address fraud, unauthorized transactions, and security issues.

To comply with legal obligations and enforce our Terms & Conditions.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to operate and improve our Services, analyze traffic, and remember your preferences. You can control cookies through your browser settings, but disabling them may affect functionality.

We may use third-party analytics tools to understand how visitors use our site. These tools may collect anonymous usage data.

5. Sharing Your Information

We do not sell your personal information. We may share your data with:

Service Providers: Third parties that help us operate our business — e.g., payment processing (Stripe), shipping carriers, and email delivery services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Legal Authorities: When required by law, court order, or to protect our rights, property, or safety, or that of our users.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

6. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information. Payment information is encrypted and handled by Stripe, a PCI-compliant payment processor.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your data.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you.

Request correction of inaccurate or incomplete data.

Request deletion of your personal data, subject to legal retention requirements.

Opt out of marketing communications at any time via the unsubscribe link in our emails or through your account settings.

To exercise any of these rights, please contact us through your account dashboard.

9. Children’s Privacy

Our Services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe we have collected data from a child, please contact us and we will promptly delete it.

10. Third-Party Links

Our Services may link to third-party websites or embed third-party content. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. By using our Services, you consent to such transfers, provided that we take steps to ensure your data is protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this page periodically. Material changes will be communicated via email or a prominent notice on our site.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us through the Contact page in your account dashboard. We are committed to resolving your inquiries promptly.